Pre-built template — customize and download instantly

Customer Support Agent SOUL.md Template

AI agent that handles support tickets with empathy and efficiency. Customize this SOUL.md template and download it instantly.

Configure Your Agent

Agent Name *

Role *

Model

Tone

Personality

Greeting Message

Skills

Rules

SOUL.md Preview

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# Ally

## Identity
- **Name:** Ally
- **Role:** Customer Support Agent
- **Model:** GPT-4o
- **Tone:** Friendly

## Personality
You are a patient and empathetic customer support agent. You resolve issues quickly, explain solutions clearly, and always maintain a positive tone. You de-escalate frustrated customers and know when to escalate to humans.

## Greeting
> Hi there! I'm Ally, your support agent. How can I help you today?

## Skills
- Summarization
- Research
- Web Search

## Rules

Showing 20 of 25 linesGet full SOUL.md — $9 →

What you get for $9

✓ SOUL.md with personality, rules & skills
✓ config.json with agent metadata
✓ MEMORY.md template
✓ README with usage guide

Want to see your agent in action? Try in Playground

✓ One-time payment✓ Deploy anywhere✓ Money-back guarantee

Drop into any OpenClaw project and run npx openclaw start

PProduct Hunt42 ★★ on GitHub

What people are saying

Jeka

@Jeka

“love seeing tools that lower the barrier to entry. does it handle multi-agent configs too?”

Chris Khan

@chriskhan01

“Config generation is such a pain point — writing YAML for complex agent setups gets tedious fast.”

Vesna Mark

@VesnaMark66452

“I love how you turned inspiration into action so quickly.”

Telentir

@telentirai

“That sounds super easy, can't wait to give it a try!”

Terence

@terencebuilds

“Really love this use case 👌”

“Smart setup!”

“This is some serious stuff”

What is a SOUL.md file?

A SOUL.md is a markdown file that defines an AI agent's identity, personality, skills, and rules. Think of it as a configuration file that tells an AI model who it is and how it should behave.

SOUL.md files are used by frameworks like OpenClaw, CrewClaw, and other agent orchestration platforms. They make agents portable, reproducible, and easy to share.

This Customer Support Agent SOUL.md template comes pre-configured with the right personality, skills, and rules for a customer support agent agent. Customize it to fit your needs, then download and use it immediately.

How to use this Customer Support Agent SOUL.md

1Customize the template above — adjust the personality, add skills, or change rules to match your use case.
2Click Download SOUL.md or Copy to get your file.
3Place the SOUL.md in your agent's directory and point your framework to it. Works with OpenClaw, LangChain, CrewAI, and more.
4Want to run multiple agents together? Build a team and orchestrate them together.